Step-by-step process doc from a messy description

Turn my messy description of a process into a clear standard operating procedure (SOP) that a new colleague could follow without asking me. Process name: [for example, processing a customer refund] Who will use it: [their role and how familiar they are with our tools] Tools or systems involved: [list them] How often it happens: [daily, weekly, when triggered by something] My description (as messy as it came out): [paste notes, a voice-memo transcript or an email where you explained it] Format: 1. Purpose: one sentence. 2. Before you start: what you need (access, files, information). 3. Steps: numbered, one action per step, starting with a verb. Include where to click or what to enter if I mentioned it. 4. Decision points as "If X, then do Y." 5. Common mistakes and how to avoid them. 6. Who to ask if something goes wrong: [placeholder]. Then list every gap you found: steps I skipped, unclear terms and places where two people might do it differently. Ask me about those instead of guessing.